Returns & Exchanges
We take pride in the craftsmanship of our Japanese cutlery and want you to be completely satisfied with your purchase. If your knife does not meet your expectations, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully clean and wrap the knife in its original box and protective sleeve to prevent damage to the blade during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking number.
Inspection and Refund
Once our master smiths inspect the returned blade for its original condition, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing